Salesforce Architect

RESPONSIBILITIES: OpenKyber has a client in Armonk, NY that is seeking an experienced Salesforce Technical Architect to support a large-scale, greenfield customer technology and customer information system transformation for a regulated energy and utilities organization. The program is modernizing customer service and clean-energy program capabilities, replacing legacy Salesforce environments and reducing technical debt through a clean future-state architecture.

• Lead architecture and hands-on implementation of a greenfield Salesforce solution for utility customer operations and clean-energy program capabilities
• Design scalable solutions using Energy & Utilities Cloud, Service Cloud, Sales Cloud, Data Cloud, OmniStudio and OmniScript, the Clean Energy Module, and core Salesforce platform capabilities
• Define future-state data models, security and sharing, automation, OmniStudio patterns, integration architecture, platform standards, environment strategy, and deployment approaches
• Translate legacy business logic, customer programs, clean-energy eligibility and enrollment rules, and operating requirements into modern Salesforce architecture without carrying forward technical debt
• Design OmniScript-guided experiences and reusable OmniStudio patterns using OmniScripts, FlexCards, DataRaptors, and Integration Procedures
• Determine the appropriate use of configuration, Flow, OmniStudio, Apex, Lightning Web Components, integrations, Data Cloud, and business-process changes
• Design integrations with SAP BTP, customer APIs, enterprise applications, external data sources, and utility systems, including security, error handling, and monitoring
• Define Data Cloud patterns for ingestion, identity resolution, unification, governance, segmentation, and activation
• Create prototypes and reference implementations and contribute directly to or review configuration, OmniStudio components, Flow, Apex, LWC, integrations, code, tests, and deployment packages

• 8+ years of Salesforce experience across architecture, design, development, and enterprise implementation
• Strong hands-on implementation experience with Salesforce Energy & Utilities Cloud, OmniStudio and OmniScript, and the Salesforce Clean Energy Module
• Strong Service Cloud experience and working knowledge of Sales Cloud and Data Cloud
• Deep technical experience with Apex, Lightning Web Components, Salesforce Flow, data modeling, security and sharing, permission sets, APIs, integration patterns, and deployment practices
• Experience designing OmniScripts, FlexCards, DataRaptors, Integration Procedures, guided experiences, and reusable utility-process components.
• Experience with greenfield implementation, legacy-org retirement, customer-program and business-rule modernization, integrations, data migration, testing, and production transition
• Ability to remain hands-on, review implementation quality, resolve delivery issues, and communicate architecture decisions and tradeoffs to executive and technical stakeholders
• Exceptional written and verbal communication skills across onshore and offshore teams

• Salesforce Application Architect, System Architect, Platform Developer, Service Cloud, Data Cloud, OmniStudio, or Energy & Utilities Cloud credentials
• Utility customer information system or clean-energy program transformation experience
• SAP BTP, event-driven architecture, customer API, or enterprise data-platform experience

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in OpenKyber's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. OpenKyber is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from OpenKyber and its affiliates, and service providers. Note that if you choose to communicate with OpenKyber via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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