Salesforce Program Manager

Dear Candidates,Greetings!We have a Fulltime role with one of our clients. Kindly find the below details.Role: PM with Salesforce TrailblazersLocation: Chicago - Illinois (Onsite/ Hybrid)Duration: FulltimeJob description: Lead discovery workshops and stakeholder interviews to understand business outcomes current processes pain points controls data needs and adoption barriersDocument currentstate and targetstate processes business rules personas journeys use cases decision points exceptions and measurable outcomesTranslate business needs into epics features user stories acceptance criteria process flows field definitions data mappings and reporting requirementsAnalyze requirements against Salesforce standard capabilities and work with the architect and developers to identify configuration customization integration and processchange optionsMaintain a prioritized traceable and deliveryready backlog with clear scope dependencies assumptions risks and definition of readyFacilitate requirement walkthroughs and refinement sessions with product architecture engineering testing and support stakeholdersDefine functional requirements across accounts contacts leads opportunities campaigns cases tasks events email and calendar activities reports and dashboardsSupport data discovery data mapping migration rules matching deduplication dataquality controls and business reconciliationCapture requirements for Salesforce and Microsoft 365 or Outlook integration including eligibility matching exclusions failure scenarios reconciliation user visibility and support needsDefine rolebased access and business security requirements in partnership with platform architecture risk and compliance teamsCreate test scenarios support system and integration testing coordinate user acceptance testing manage business defects and obtain acceptance evidenceAssess release impacts prepare business communications user guidance process documentation and training inputs and support adoption after deploymentPartner with support teams to analyze production issues reproduce business scenarios identify process or data patterns and validate fixesUse reports dashboards user feedback and operational measures to identify improvement opportunities and support value realizationContribute to roadmap planning by clarifying business value urgency dependencies regulatory or operational risk and expected outcomes