Salon Manager

Job SummaryTo lead Harry Winston’s Las Vegas City Center Salon. The key challenge will be to maintain the traditional high-jewelry business while developing daily business with a focus on bridal and timepieces. Reinforcing structure and excellence across both sales and operations staff is required. The candidate needs to have experience managing dynamic teams and personalities.Key Duties, Responsibilities and AccountabilitiesCoordinate Budget and Action Plan process for the MarketAchieve yearly sales budgetAccountable for operational budgetDevelop salon retail action planFollow up monthly budget and action plan executionDevelop Local NetworkRecruit new clients by elevating in store experience and networkingDevelop existing clientsCreate sales opportunities within the local and neighboring communitiesFoster local partnershipsPromote the Harry Winston image within the communityManage Sales TeamLead by exampleAssign qualitative and quantitative sales targets to sales executives and support them in the implementationDaily Staff managementCoordinate employee trainingCoach and empower staff to reach their maximum potentialTrain sales staff in different closing techniques as well as optimizing the use of the clientele database to increase salesOrganize weekly & monthly staff meetingsAssign a client entertainment budget from the T&E to sales teamUpdate staff on new policies and proceduresCoordinate time management of staff membersCoordinate staff schedules to ensure the vault’s timely opening and in ordinance with security codesManage Client SatisfactionDeliver a consistently excellent client experience within the SalonManage client entertainment and client relationshipOversee VIP client treatment & client developmentAct as a model for client satisfactionOversee Salon’s OperationsKeep salon presentation up to Harry Winston standardsCoordinate jewelry display with the visual merchandising teamManage Local InventorySuggest model stock updates based on new trends and new productsFollow up on store replenishment to keep inventory levels as dictated by the model stock/store needsAnalyze inventory situation by using the tools provided by the companyEnsure proper care and handling of all merchandise and company assets, by complying with company directivesOrganize HR Process for the salonRecruit and onboard new staff membersCoordinate goal setting process in line with Retail VP guidelinesExecute Talent Management processDevelop succession plans for key rolesHigh JewelryPut in place strategic plan to develop High Jewelry businessManage special projects at the Request of the Retail VPJob QualificationsStrong luxury retail background (minimum 7-10 years). Preferably in the Las Vegas areaGemstone, jewelry and timepiece knowledgeMicrosoft OfficeCollege degreeStrong communication skillStrong resolution skillsStrong relationship building skillsStrong analytical skillsForeign languages a plusMeets Harry Winston standards for leadership and behavior