SAP IS-Retail Consultant

• Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives.• Document business requirements and support compliance with applicable regulatory, operational, and internal control requirements.• Serve as a subject matter expert (SME) for Retail Choice and Retail Access processes, including supplier-related transactions, enrollment and change activities, market requirements, exception management, and regulatory and operational support.• Act as a liaison between the business area and technical support organizations to ensure business needs are properly documented and translated into technical requirements.• Support business process analysis, procedure development, workflow optimization, issue resolution, testing, validation, and implementation of operational improvements.• Support business continuity, governance, risk identification, escalation, operational reporting, and execution of departmental priorities.• Advanced knowledge of utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.• Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and SharePoint.• Strong communication skills