Sartn Restaurant-AM Host/Greeter

Job PostingPacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentJob DescriptionPosition SummaryThe Restaurant Host/Hostess is responsible for creating a positive first and last impression for guests by providing a warm welcome, managing seating arrangements, and ensuring smooth restaurant flow. This role serves as the primary point of contact for guests and plays a key role in delivering exceptional hospitality and guest satisfaction.Key ResponsibilitiesGreet all guests promptly with a friendly, professional, and welcoming demeanorManage reservations, waitlists, and walk-in guests efficientlyEscort guests to tables and provide menusCommunicate estimated wait times accurately and professionallyThank guests upon departure and invite them to returnRespond to guest inquiries regarding restaurant services, menu offerings, and hotel amenities when applicableAssist with guest concerns and notify management of any service issuesCoordinate seating assignments to maximize guest satisfaction and operational efficiencyMonitor dining room activity and table availabilityMaintain accurate reservation and waitlist recordsCommunicate effectively with servers, managers, and kitchen staff regarding guest flow and special requestsAccommodate guest preferences whenever possible while maintaining balanced server sectionsEnsure smooth transitions during peak dining periodsMaintain cleanliness and organization of the host stand, lobby, and entrance areas.Answer restaurant phone calls and assist guests with reservations and inquiries.Manage reservation systems and update guest information accuratelyAssist with menu presentation and promotional materialsSupport restaurant staff with light administrative or service tasks as neededFollow all company policies, safety procedures, and service standardsParticipate in opening, closing, and side work dutiesWhat You Will BringQualificationsHigh school diploma or equivalent preferredExcellent communication and interpersonal skillsProfessional appearance and positive attitudeStrong organizational and multitasking abilitiesBasic computer skills and experience with reservation or POS systems preferredAbility to remain calm and courteous during busy service periodsAbility to work flexible schedules, including evenings, weekends, and holidaysPhysical RequirementsAbility to stand and walk for extended periods.Ability to move throughout the restaurant frequentlyOccasional lifting of up to 20 poundsAbility to work in a fast-paced hospitality environmentWe provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.