Senior AI Engineer

We are partnering with a software company that is the industry leader in voice AI for customer service. They do this with AI that feels human, scales securely, and delivers real business results. Joining them means working on technology that makes customer service both better and cheaper, for a gigantic market of millions of potential customers. They solve huge challenges with a small team, so every improvement you will ship makes a huge difference.The Machine Learning team empowers enterprise customers and developers on their platform to help create delightful conversations that provide fast and effective resolutions to their clients through contact center automation. They define and build the next generation of bot building paradigms for complex enterprise customer service and contact center automation scenarios. You will be part of a cross-functional group of engineers that are applying the latest research in Generative AI and NLP - including LLMs and other advancements in research into our core product lines.***This is a fully remote role in the US. The max salary is 230k***What you'll doLeading the exploration and application of Large Language Models and Generative AI, venturing into new areas within these fieldsTranslating the latest research into high-performing systems and models that can be practically applied to enhance user experiencesHelp set the team's strategic direction, cultivating an environment that encourages innovation and professional growthActively engaging in all aspects of development, from ideation and experimentation to implementation and deploymentCollaborating with various teams and product managers to develop and implement ML based solutions, ensuring performance optimization and alignment with broader business goalsWhat you'll bring5+ years of software development experience in ML infra, ML tooling, or products with ML usagePreferred if experienced with the ML ecosystem (e.g. python, pytorch, faiss, elastic search)Excellent communication skills and a vivid imaginationPassion about engineering and team cultureYou love tackling ambiguous technical problems and developing solutions to problems with significant impactYou are an independent thinker and like to own and solve complex problemsYou are interested in exploring the nuance and aesthetic of conversations