Senior Ba Workday Benefits Integration Support

Senior Business Analyst Workday Benefits Integration Support Location: Atlanta, GA Duration: 9+ Months Interview: Web Cam or In-Person

• Analyze and troubleshoot Workday-to-benefits-provider integrations and the data exchanged between systems.
• Trace employee lifecycle, benefits, and payroll-related transactions end-to-end, including hires, transfers, job changes, compensation changes, payroll events, terminations, and other transactions affecting benefit eligibility, enrollment, contributions, or reporting.
• Investigate reported discrepancies and determine the root cause, including data issues, Workday configuration, benefit plan configuration, integration logic or mapping, timing or processing issues, provider-side processing, or expected system behavior.
• Review integration outputs, inbound and outbound files or messages, logs, reports, Workday transactions, and provider responses to identify where an issue originates.
• Work with benefits and retirement subject matter experts to understand applicable business rules, expected results, and business impact.
• Collaborate with Workday functional teams, developers, integration teams, benefit providers, vendors, and other stakeholders to validate findings and implement or recommend corrective actions.
• Document root-cause analysis, findings, business rules, and recommended resolutions for both technical and business audiences.
• Distinguish true defects from situations where systems are operating as configured but the resulting behavior, business rule, or data relationship was not previously understood.
• Develop and maintain end-to-end data flow diagrams showing how employee, payroll, retirement, and benefits transactions move through Workday integrations to external providers.

• Demonstrated experience as a Business Analyst supporting HCM ERP implementations, production stabilization, or complex system integrations.
• Strong analytical and troubleshooting skills, with the ability to follow data and transactions across multiple systems.
• Experience analyzing integration data, mappings, transformation rules, logs, reports, or similar technical artifacts.
• Ability to understand complex business processes and translate business questions into specific technical or functional investigations.
• Strong communication skills with the ability to explain complex findings to both technical and non-technical stakeholders.
• Ability to work independently, organize multiple issues, identify patterns, coordinate across teams, and drive problems to resolution.

• Workday experience, particularly with Integrations, HCM, Benefits, Payroll, and employee lifecycle transactions.
• Experience supporting integrations with benefits providers, retirement systems, pension administrators, insurance carriers, payroll-related vendors, or similar external partners.
• Experience with retirement or pension benefit administration, including benefit system configuration, plan eligibility rules, contribution processing, or related ERP benefit configuration.
• Familiarity with APIs, web services, middleware, integration platforms, XML/JSON, flat-file integrations, and data transformation concepts.
• Experience supporting Workday or another large ERP platform during implementation, post-go-live stabilization, or production operations.

• Root-cause analysis and resolution recommendations for reported integration issues.
• Clear documentation of data flows, transaction behavior, system dependencies, and relevant business rules.
• Issue tracking and status updates for assigned integration problems.
• Validation of fixes and confirmation that corrected transactions produce expected results across Workday and applicable benefit providers.
• Recommendations for configuration, integration, process, or data changes where appropriate.
• Identification of recurring issues or patterns requiring broader configuration, integration, or process changes.
• End-to-end data flow diagrams for integrations and business transactions within scope.

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