Senior Field Engineer

We are currently supporting an outstanding international technology leader within the mission-critical IT/AV technology domain in the search for multiple Senior Field Engineers to join their growing US team!This is a hands-on field based engineering role focused on system installations, troubleshooting, maintenance, and customer support across a range of complex, real-time, mission-critical technical environments. You'd have the opportunity to work within truly exciting customers, supporting technical solutions into complex control room environments across verticals such as Broadcast, Defence, Oil & Gas, Utilities & Transportation.The position would suit candidates with experience across IT or AV hardware, networking, or technical support environments who enjoy working directly with customers and solving technical issues both remotely and on-site.Responsibilities:Install and configure systems and equipmentProvide technical support via phone, email, remote access, and onsite visitsTroubleshoot technical issues and perform maintenance activitiesSupport system staging and configurationAssist with technical documentation and reportingDeliver basic end-user trainingSupport inventory management and technical demonstrationsRequirements:Experience within a technical customer support, hardware, electrical, AV, or engineering environmentKnowledge of networking fundamentals including LAN, TCP/IP, and DHCPExperience working with Windows systems and applicationsAbility to travel extensively (50-75%)Strong communication and customer service skillsU.S. citizenship and ability to obtain/hold a valid passportDesirable Experience:Video over IP or network streaming protocolsMulticast networkingCisco switch configurationProgramming knowledge