Senior HVAC Diagnostics and Install Specialist

Rack Air (a division of Rack) is hiring a seasoned pro to lead field service for residential and light commercial customers. If you excel at finding root causes, executing clean installs, and delivering clear customer communication, you’ll thrive here.

• Travel to homes and small businesses to troubleshoot, maintain, and repair HVAC systems.
• Service and optimize air handlers, ductwork, vents, and condensate drainage.
• Install new systems and perform upgrades with strict safety and quality controls.
• Present findings, options, and recommendations in easy-to-understand terms.
• Document work thoroughly and keep your vehicle and job sites clean and organized.
• Handle occasional urgent calls and rotate through on-call coverage.
• Take on additional duties as assigned.

• 5+ years of HVAC experience focused on residential service, maintenance, and installation.
• EPA Certification (required).
• Valid Driver’s License with at least two years of driving experience (required).
• Proven troubleshooting and critical-thinking ability.
• Customer-first mindset, professional communication, and pride in workmanship.
• Team-oriented, adaptable, and comfortable in fast-changing environments.

• Lift 50 lbs routinely; occasionally up to 100 lbs.
• Climb ladders; access attics/crawlspaces; work in tight areas; push, carry, and pull; use hand tools; fine-detail tasks.
• Ability to drive.
• Indoor and outdoor work, including attics and crawlspaces.
• Stand, walk, sit; communicate in person and by phone.
• Use hands to handle tools/controls; reach with hands and arms.
• Frequent stooping, kneeling, bending, crouching.
• Exposure to extreme heat/cold and adverse weather.

• Reliable, year-round workload
• Pay incentives for quality performance
• Weekly paychecks
• Paid Time Off and Paid Holidays
• Medical, Dental, and Vision benefits
• Company-matched 401(k)
• Company vehicle provided
• Employee discounts
• Installation pay – Piece Pay (Flat rate Lead = 60% / helper 40%)
• Non-install work is hourly
• On-call rotation required

• Service Titan
• Service Titan XOI
• NEXSTAR Certifications (plus)

• HVAC Service & Installation
• HVAC Maintenance
• HVAC Troubleshooting
• HVAC Repair

Family-owned since 1994, Rack Air offers structure, training, and a supportive environment where high standards and career growth go hand-in-hand.