Senior Order Entry Specialist

Core Home is a leading importer & distributor in the Housewares category. We are committed to delivering exceptional customer service and high-quality products to our clients. We are seeking a highly detail-oriented, accuracy-driven, and results-focused individual to join our team as a Senior Order Entry Specialist.Job SummaryThis is a role for a proven accuracy expert ready to take on greater ownership and influence. The Senior Order Entry Specialist is accountable not just for their own error-free order entry, but for the overall accuracy standards of the team — identifying systemic issues, refining workflows, supervising junior staff, and acting as the escalation point for complex or high-risk orders. You bring precision under pressure, sound judgment in ambiguous situations, and the leadership presence to raise the bar for everyone around you.Key ResponsibilitiesEnter and validate high-volume and high-complexity purchase orders in the ERP system with zero tolerance for errors, serving as the final check on the most sensitive or high-value accounts.Own end-to-end order accuracy for assigned accounts, including pricing validation, item codes, and shipping addresses.Act as the escalation point for order discrepancies, exceptions, and edge cases.Identify patterns in recurring errors or inefficiencies and recommend/implement process improvements to prevent recurrence.Communicate proactively and confidently with customers on complex order issues, discrepancies, and resolutions, often serving as the primary point of contact for key accounts.Partner cross-functionally with sales, warehouse, and logistics teams to resolve fulfillment issues and improve order-to-delivery accuracy.Audit and analyze order accuracy reports at a team level; lead root-cause analysis and corrective action plans.Support leadership with reporting, documentation, and administrative oversight of order processing workflows.QualificationsAssociate's or Bachelor's degree preferred.3-5 years of experience in order entry, order fulfillment, or customer service, including demonstrated ownership of accuracy-critical processes.Excellent verbal and written communication skills, with the ability to communicate confidently with customers and cross-functional leadership; English/Spanish bilingual is a plus.Demonstrated ability to multitask, prioritize, and lead in a fast-paced, deadline-driven environment.Strong analytical and problem-solving skills, with a track record of improving processes, not just following them.Hands-on experience with ERP systems or order management software strongly preferred.Prior experience training, mentoring, or leading others in an accuracy- or detail-intensive role is preferred.Proficiency in Microsoft Office Suite (Word, Excel, Outlook)BenefitsCompetitive salary and benefits package.Opportunities for professional growth and development.Collaborative and supportive work environment.