Senior Project Manager - Implementation & Integration Specialist

Company: HSBC Position: Senior Project Manager – Client Change Management, Global Payment Systems Location: Chicago, IL, USA Work Style: Hybrid Key Responsibilities Operational Project Management Lead end-to-end delivery of client change initiatives, including planning, execution, risk management, and issue resolution Collaborate with business units and clients to gather requirements, define project scope, and set clear deliverables Develop and maintain detailed project plans, timelines, and status reports, communicating progress to clients, internal stakeholders, and senior sponsors Conduct user training sessions and prepare supporting documentation to ensure successful adoption and ongoing client satisfaction Oversee the setup and onboarding of new financial products and connectivity solutions for clients Coordinate with global and U.S.-based teams to ensure deliverables are met, acting as a central point of contact for the client Technical Project Management Design and execute system integration strategies, connecting new solutions with internal systems and third-party platforms (e.g., SWIFT, ISO 20022, APIs, host-to-host) Work with clients to test payment and receivables files in industry-accepted formats, coordinating globally as required Collaborate with IT, vendors, and business teams to troubleshoot and resolve technical integration issues Ensure data integrity, security, and compliance throughout the technical implementation process, adhering to U.S. regulatory requirements Monitor and optimize file and connectivity performance post-launch, driving continuous improvement Build and maintain strong client relationships, acting as a trusted advisor Serve as a bridge between technical and non-technical teams, translating business needs into actionable technical requirements Provide regular updates to stakeholders, highlighting progress, risks, and mitigation strategies Champion a culture of inclusion, teamwork, accountability, and process improvement across global and U.S. teams Support change management initiatives to drive adoption and engagement Skills & Experience Proven experience in systems implementation and integration, preferably within the financial services sector Strong project management skills with a track record of delivering projects on time and within scope Project management certification (e.g., PMP, Prince2, Agile) is advantageous but not required Technical proficiency in integration tools, APIs, and data mapping; familiarity with platforms such as JIRA, MS Project, or Confluence is a plus Excellent communication, stakeholder management, and influencing abilities, including experience working with senior leaders Analytical mindset with strong problem-solving and process optimization skills Familiarity with U.S. compliance, data privacy, and security best practices Experience working in a multicultural, global environment is highly valued Attention to detail, coupled with a strategic, big-picture perspective. Competitive pay and benefits package. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law. #J-18808-Ljbffr