Service Coordinator

AMS Industries, Inc. is a MEP+ contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 500 employees. We strive to meet our commitments to clients, develop our people and improve our communities. We are an equal-opportunity employer.Located in our Nashville, TN facility, the main duties will consist of handling invoicing and dispatching technicians to service appointments. The Service Coordinator must be able to have a high level of attention to detail with a proven record of making sound decisions. He or she must also follow company training to ensure prompt and accurate customer service as well as excellent employee relations.Responsibilities:Dispatch HVAC/R technicians to service appointments.Engage technicians to ensure performance is optimized.Daily InvoicingLead and motivate the technicians to achieve goals.Schedule customer appointments and ensure arrival within scheduled windows.Create and forecast a schedule to ensure we meet all customer needs.Cross-train job duties with fellow employees.Provide Administrative Assistance to service team.Qualifications:High School diploma or GED.Excellent written and verbal communication skills.Exceptional organization and leadership skills.Experience in data entry (3-5 years).Proficiency with Microsoft Office Suite (Excel, Word).Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns, internal challenges.Ability to work under pressure and in a high paced work environment.What we offer:At no cost to the employee-ESOP (Employee owned) package-$30K Employer Paid Life insurance-Short term disability-Employee Assistance Program (EAP)-Paid Maternity & Paternity Leave-Generous PTO roll-over policy-Social events and outings throughout the yearAdditional Benefits-Health, Dental, and Vision Insurance-Health Reimbursement Arrangement (HRA) with Medical PPO-FSA and Dependent Care-Additional Voluntary Life Insurance for self, spouse and dependents-401K Matching