Service Desk Manager

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.Intratek Computer, Inc. is looking for a Service Desk Manager to support us in Centennial, CO. We offer great benefits and everyone has a stake in our success. Pay Rate DOE, W2 per hourPaid medical benefitsPaid vacationPaid holidaysPTO401KMinimum/General Experience: Five or more (5+) years of service desk experience; a minimum of three (3) years supervisory experience.Education: Bachelor’s degree in computer science or business administration preferred. Also, ITIL Certification is preferred.Educational/Experience Equivalency: An associate degree or high school diploma plus a combination of related professional certifications may be substituted for experience and/or education. Please see the table below depicting equivalency conversions.Functional Description: Responsible for service delivery. Analyzes operations and makes changes, as needed. Provides trend and statistical metrics in report format. Monitors software system for delegation, assignment and/or expedited completion of trouble tickets. Provides guidance and leadership to all team members, as well as organizes and coordinates responsibilities to achieve the most efficient use of resources. Estimates resource requirements in order to achieve compliance with SLA’s. Participates in establishing Service Management process, goals and objectives; subsequently develops and executes comprehensive plan for achievement of goals and objectives. Participates in Incident, Request, Change, Problem, Knowledge and Asset management, evaluating and recommending new products and/or software upgrades for advancement of services provided to customer. Benefits: Medical, dental, vision, insurancePaid vacations, sick, and holidays (after probation period)401KEqual Opportunity Employer:Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."Veterans Preference:Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills.Equal Opportunity Employer:Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."Veterans Preference:Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills.