Service Desk Manager

Help Desk Manager / Service Desk Manager (Must have a past Military Background to be considered for this role)Location: Midtown ManhattanMust have the following• Previous military background is required for this role.• Minimum 5 years of experience designing and supporting distributed processing environments, with strong hands-on technical support experience.• Proven experience managing and developing Service Desk/Help Desk personnel, including training, mentoring, performance leadership, and workload management.• Strong hands-on experience with ServiceNow, including ticket submission, assignment, closure, user communication, processes, procedures, reporting, and metrics.• Strong working knowledge of Windows Server and Windows Desktop operating systems.• Experience supporting VMware VDI environments and endpoint/terminal technologies.• Experience managing hardware and software inventory, including annual inventory processes and controls.• Ability to manage Service Desk metrics, reporting, processes, procedures, and technology budgets.• Strong customer service, communication, analytical, troubleshooting, and problem-solving skills.• Ability to communicate technical concepts in user-friendly language and build effective relationships with employees, leadership, vendors, and other stakeholders.