Service Engineer

This work will include (but is not limited to) installation and commissioning, troubleshooting/field rectification, service technical support, and customer service.

Responsibilities:

• Assess and repair electrical or IT communication failures
• Support installation, commissioning activities, and field troubleshooting
• Train customers and new hire engineers the proper installation and field troubleshooting
• Provide service report on assigned task and daily report for management
• To attend required safety training both internal and external prior to field entry
• Ensure and comply with healthy and safe work procedures
• Monitor field service work in compliance with company/customer site policies & procedures
• Communicate with customers about work time, fault repairs, and downtime
• Maintain a good working relationship with clients, third-party contractors, and parts vendors
• Support Country manager in product sales

Required skills and experience:

• 2+ years of strong knowledge of electrical troubleshooting and repair
• Comfortable working with small objects and good hand-eye coordination
• Strong problem-solving skills and the ability to work well under pressure
• Prior experience working in clean rooms with strict safety protocols

Preferred:

• Bilingual in Chinese OR Spanish