Service Leader

Service LeaderHermitage, Tennessee 5000B Old Hickory Blvd, 37076Cultivate a Better WorldFood served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.The OpportunityThe Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.What You'll DoMaking sure great tasting, high quality food is servedHelping to resolve food quality issuesSupporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followedHelping to resolve customer incidents and working to ensure positive customer experiencesHelping to monitor crew breaks, shift changes, shift meetings, and line schedulesDeveloping and cross training all front of house CrewAssisting with Crew performance reviewsDeveloping future Service LeadersAssisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperworkEnsuring office equipment remains in working order and making sure office supplies are ordered as necessaryEnsuring the proper quantity of supplies are available as neededWhat You'll Bring To The TableBe able to understand and articulate Chipotle's Food With Integrity philosophyHave knowledge and experience of cash handling policies and proceduresHave knowledge of Food Safety and health department mattersHave familiarity with office paperworkHave the knowledge and ability to speak, write, read, and understand the primary language(s) of the work locationHave a high school diplomaHave restaurant experienceWhat's In It For YouTuition assistance (100% coverage for select degrees or up to $5,250/year)Free food (yes, really FREE)Medical, dental, and vision insuranceDigital TipsPaid time offHoliday closuresCompetitive compensationOpportunities for advancement (80% of managers started as Crew)Chipotle Mexican Grill, Inc. is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices.Chipotle Mexican Grill is an equal opportunity employer committed to fair employment practices at all levels of the organization without regard to race, ethnicity, religion, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by applicable law. As a values-driven, people-first company, we are committed to fostering a workplace where all individuals are treated with respect and have the opportunity to realize their full potential. All qualified applicants, regardless of personal characteristics, are encouraged to apply.Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.