Service Team Leader

Company Description American Vintage Home serves the North Shore of Chicago as a fully licensed and insured HVAC and plumbing company known for high-quality work and attentive service. The team specializes in rejuvenating heating, cooling, and plumbing systems in older homes while preserving their classic character, earning a strong reputation in the local community. The company offers transparent pricing with free estimates on new equipment installations, no hidden fees, and financing options. Customers benefit from a 100% satisfaction guarantee, 24/7 emergency service, and convenient scheduling, along with respectful in-home practices such as shoe covers, work mats, and thorough clean-up of work areas. Consistently positive online reviews reflect the company’s commitment to excellence and customer care.Role Description The Plumbing Supervisor is a full-time, on-site role based in Evanston, IL, overseeing daily plumbing operations and field teams. This role includes scheduling and dispatching plumbers, monitoring work quality, and ensuring adherence to safety standards, codes, and company procedures. The Plumbing Supervisor will provide technical guidance, troubleshoot complex plumbing issues, and support older-home system upgrades while maintaining the integrity of each property. The position also involves mentoring team members, coordinating with HVAC and drain technicians as needed, and maintaining accurate project documentation. A key part of the role is promoting exceptional customer service, resolving escalated concerns, and helping sustain American Vintage Home’s strong reputation for customer satisfaction.Qualifications Strong supervisory skills, including team leadership, coaching, and performance management.Hands-on plumbing expertise with experience in residential service and older-home systems.Commitment to customer satisfaction with proven customer service and communication abilities.Knowledge of Mechanical Electrical and Plumbing (MEP) systems and relevant codes and regulations.Valid plumbing license in Illinois (or ability to obtain), and a clean, valid driver’s license.Ability to read and interpret technical drawings, plans, and specifications.Experience coordinating schedules, managing workloads, and using service management software.High attention to detail, problem-solving skills, and ability to work in a fast-paced environment.Willingness to work occasional evenings or weekends to support emergency or priority calls.