Service Pro / Shift Leader

Service ProAs a Service Pro, you are our elite! You are responsible for leading and managing the operations of the restaurant as a manager would. A service pro has mastered operations and takes on responsibility for training and development of new and current team members. We are looking for people with experience in training, can share positive vibes, is a good communicator, and provides top notch service. This role provides an opportunity to empower others be their best.ResponsibilitiesCreate positive guest and team member experiences, creating a fun and energetic vibeTake guests' food orders and handle cash and credit transactionsFollow Tokyo Joes operational policies and procedures, including those for cash handling and safety/security to ensure the safety of all team members during each shiftDemonstrate knowledge of the brand and menu itemsFollow sanitation and safety procedures including knife handling and kitchen equipmentMaintain cleanliness and organization throughout the restaurant and ensures proper set up and/or breakdown of the entire restaurant including dining room, restrooms, kitchen and prep areasEffectively handle guest concerns and complaintsTrain new employees on station tasksWork as a team to prepare the restaurant for each shiftActs with integrity, honesty and knowledge that promotes the culture of Tokyo JoesMaintains regular and consistent attendance and punctualityManage others through positive communication, teamwork and delegation to complete tasksFood, team member and guest safetyCleanliness and maintenance of the restaurant and equipmentEnforce and follow all company policies and proceduresMastery of menu portion and allergensKnowledge/Skills/RequirementsExcellent guest service skills required.Cash Handling and ManagementAbility to work in a fast-paced environment for up to 8+ hours per shift.Team oriented, adaptable, dependable, and strong work ethic.Ability to communicate effectively with guests and team members.Ability to work nights, weekends and holidays.Ability to work with sharp kitchen tools when in a prep position.