Service Technician

Position: Service Technician

Client/Company: PrideStaff

Location: Office-based with travel (20–30%)

Department: Technical Service

Reports To: Technical Service Manager

Employment Type: Full-time | Hourly | Non-Exempt

Pay Rate: $28 - $34/hr

About the Role

Are you ready to get hands-on with cutting-edge industrial technology? PrideStaff is seeking a tech-savvy Service Technician who is passionate about problem-solving, enjoys working with their hands, and thrives in a high-tech, customer-focused environment.

As part of the Technical Service Team, you will serve as the go-to expert for equipment repair, installations, and support. Your work will directly impact customer success and product performance across a variety of industries.
Key Responsibilities

• Repairing, modifying, testing, and installing complex industrial equipment.
• Handling customer service requests and technical support inquiries.
• Logging and managing service calls, orders, and customer data.
• Keeping detailed records in ERP and service databases.
• Preparing reports and documentation with precision and timeliness.
• Coordinating travel and visiting customer sites across the U.S. and abroad.
• Collaborating with teams to solve real-world technical challenges.
• Taking on additional technical and service-related tasks as needed.

Minimum Qualifications

• Associate’s degree in Electrical or Mechanical Technology — or equivalent hands-on experience.
• 2+ years in an industrial/technical environment.
• Working knowledge of PLCs, electronics, and printed circuit board diagnostics.
• Strong computer skills, including databases, Microsoft Office, and ERP software.
• A passion for learning new tools, systems, and technologies.
• Strong written, verbal, and presentation/group communication skills.
• Valid driver’s license and passport-ready for international travel.

Preferred Skills (Bonus Points)

• Experience troubleshooting advanced control systems.
• Capability to analyze technical data and present findings in charts or reports.
• Ability to work independently and think critically to resolve complex problems.

Work Environment & Physical Demands

• Office-based environment with occasional visits to the manufacturing floor.
• Quiet, professional setting with a collaborative team culture.
• 20–30% travel supporting domestic and international customers.
• Light physical activity required (e.g., occasional lifting, bending, stair-climbing)