Service Valet/Quality Control

Service Valet/Quality ControlNielsen Ford of Morristown is looking to add a Service Valet/Quality Control to our team. This person will be accountable for greeting and interacting with our loyal customers and their vehicles. The ideal candidate will be a reliable employee, exhibit teamwork, friendly and engaging, and add value to our organization. For excellent employees, there is a lot of room for advancement.BENEFITS:FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer UniversityDiscount plans on purchases and servicesHealth, dental and vision insuranceLife insurance401k retirement accountPaid vacation and sick leaveResponsibilities:Greet customers in the service drive with a professional, friendly, and engaging attitudePerform vehicle walk-around inspections with customers to document existing vehicle condition and customer concernsAccurately tag and organize vehicles for service advisors and technicians to ensure efficient workflow and record keepingAssist in maintaining a clean, safe, and organized service department environmentPark, stage, and organize customer vehicles while properly documenting vehicle locations and key informationPerform quality control checks on serviced vehicles to help ensure repairs and maintenance were completed correctlyRoad test vehicles when necessary to verify noises, vibrations, or customer concerns have been properly addressedVerify customer complaints and repair concerns are resolved before vehicle deliveryShuttle customers to and from home or work locations as needed while providing excellent customer serviceSupport service department operations with additional duties including errands, department upkeep, and vehicle movementCommunicate effectively with service advisors, technicians, and customers to help deliver a positive service experienceDemonstrate strong multitasking skills and the ability to work efficiently in a fast-paced dealership environmentSkills & Qualifications:Excellent customer service and communication skillsStrong attention to detail and quality assurance mindsetClean driving record and ability to operate automatic and manual transmission vehiclesAbility to multitask and remain organized under pressureReliable, team-oriented, and willing to participate in ongoing trainingAbility to identify and communicate vehicle issues, noises, or unresolved concerns professionally