Servicenow Itsm Engineer

ServiceNow Technical Consultant Location: Santa Clara, CA (Remote)
Duration: 12 Months

Lead smaller projects and teams compared to Principal Technical Consultants focusing on story execution sharing customer successes and guiding customers on business value

Develop expertise in 12 ServiceNow offerings providing prescriptive guidance and maintaining platform health through hands on technical leadership

Guide customers through technical documentation and discussions driving innovation for consistent delivery

Coach and mentor junior team members Technical Consultant and Associate Technical Consultant on solutioning building expertise and project challenges as they arise

Participate in workshops with customers to assess current processes and establish future state processes

Design and deliver ServiceNow insert workflow name solutions with a technical architecture designed for long term success and following ServiceNow technical standards and leading practices

Provide oversight and unit testing of code developed by partner or customer employees

Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes

Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution

Provide feedback to product development to improve the product based on experiences gained with customers

Maintain skills certifications on insert skill or cert for insert workflow name

Experience in leveraging or critically thinking about how to integrate AI into work processes decision making or problem solving This may include using AI powered tools automating workflows analyzing AI driven insights or exploring AIs potential impact on the function or industry

8 years experience as part of a professional services organization or equivalent education experience

Ability to travel up to 50%

Industry domain expertise in insert industry

Creative with comfort running projects independently

Success driving complex issues through analysis and resolution

Experience working collaboratively

ServiceNow certifications in aligned workflow

Independently leverages AI to optimize workflows tailor customer solutions and inform strategic decisions

Articulates AI system design ethical implications and platform use cases clearly guiding peers and stakeholders in responsible value driven AI adoption

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