Servicenow Itsm Engineer

Job Title: ServiceNow Now Assist Engineer Location: Phoenix, AZ / Charlotte, NC / New York, NY / Utah - Onsite (5 days/week)
Job Type: Contract
Experience: Experienced professional

We are looking for an experienced ServiceNow Now Assist Engineer to design, implement, and optimize AI-powered solutions across the ServiceNow platform. The role focuses on Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), Business Continuity Management (BCM), Privacy, and Enterprise Risk while leveraging Now Assist, AI Agents, Agentic Workflows, and Generative AI capabilities.

• Design and implement AI-powered ServiceNow solutions across IRM, GRC, BCM, Privacy, Audit, Risk, and Security Operations
• Build conversational AI experiences using Now Assist Panel and Virtual Agent
• Implement AI governance controls and compliance guardrails
• Develop reusable automation components and support SDK/source-controlled development
• Collaborate across Risk, Compliance, Security, and IT teams
• Explain AI concepts to both technical and non-technical stakeholders

• Strong ServiceNow platform engineering experience
• Hands-on experience with ServiceNow Now Assist, AI Agents, and Agentic Workflows
• Experience supporting IRM, GRC, BCM, Privacy, Audit, Risk, and Security Operations functions
• ServiceNow configuration and development using platform-native capabilities
• Strong stakeholder management and communication skills

• Generative AI / Now Assist implementation experience
• Enterprise risk management knowledge
• Workflow automation background

Fully onsite (5 days/week). Available locations: Phoenix, AZ | Charlotte, NC | New York, NY | Utah.

Contract engagement. Duration to be confirmed. Immediate sourcing underway.

For applications and inquiries,