Servicenow Itsm Engineer

We are seeking a senior Microsoft Dynamics 365 Finance & Operations (F&O) Supply Chain Management (SCM) Consultant to lead the configuration and implementation of SCM modules, including Procurement & Sourcing, Inventory Management, Warehouse Management, and Production Control. This role bridges business requirements with system capabilities for multi-entity organizations across the USA and India, driving global supply chain efficiency through process workshops, fit-gap analysis, solution design, and end-to-end project delivery.

Lead workshops to gather Supply Chain Management requirements, perform fit-gap analysis, and design solutions for procurement, inventory control, warehouse operations, transportation, and master planning integrated with Dynamics 365 Finance.

Configure Dynamics 365 F&O SCM modules, including Product Information Management, Procurement & Sourcing, Purchase Orders, Inventory Management, Inventory Journals, Warehouse Management (WMS), Quality Control, and Production Orders, with a focus on automation and scalability.

Lead data migration for master and transactional data, including items, vendors, and locations, using Data Management Framework (DMF), ensuring validation for multi-site USA and India implementations.

Configure financial postings for procure-to-pay processes and inventory valuation compliant with US GAAP and Indian statutory requirements.

Design and oversee integrations with external systems such as third-party logistics (3PL) providers and shipping carriers.

Drive User Acceptance Testing (UAT), cutover planning, user training, hypercare, and production support while resolving SCM issues across global teams and time zones.

Collaborate with technical architects on solution extensions and contribute to pre-sales activities, demonstrations, RFP responses, reusable assets, and process optimization initiatives.

Mentor junior consultants on best practices, release updates, and reusable SCM templates to accelerate future implementations.

Act creatively to develop applications and select appropriate technical options while optimizing development, maintenance, and performance through proven design patterns and reusable solutions.

Develop and maintain technical documentation, including Functional Design Specifications, deployment documentation, design documents, templates, standards, and process guidelines.

Perform design reviews, peer code reviews, and recommend code improvements to maintain high-quality delivery standards.

Serve as the primary point of contact for build, deployment, and production support issues, ensuring timely resolution.

Interpret application and component designs, validate solutions with users, integrate end-to-end solutions, and manage release execution.

Participate in ERP/CRM practice initiatives, including case studies, reusable assets, knowledge-sharing sessions, internal seminars, hackathons, and practice development.

Support project planning through requirement analysis, effort estimation, sprint planning, resource planning, Agile ceremonies, defect management, documentation, and status reporting.

Work closely with customer architects, business stakeholders, and development teams to clarify requirements, present design options, review implementations, and provide technical guidance.

Identify technical risks, perform root cause analysis, recommend SMART solutions, and continuously improve solution quality, efficiency, cost, and performance.

Mentor and manage project teams by setting goals, providing feedback, conducting technical assessments, supporting career development, and ensuring team engagement.

Stay current with new Microsoft technologies, product releases, industry trends, and relevant certifications while sharing knowledge with the broader practice.

8 10 years of ERP and Supply Chain consulting experience. 5+ years of hands-on experience with Microsoft Dynamics 365 Finance & Operations Supply Chain Management (SCM) or Microsoft Dynamics AX. Experience delivering three or more full lifecycle Dynamics 365 F&O SCM implementations. Experience supporting USA and India implementations, including localization, multi-warehouse environments, and Agile onshore/offshore delivery models. Proven expertise in high-volume supply chain environments, including Vendor Managed Inventory (VMI) and advanced Warehouse Management.

Strong knowledge of: Microsoft Dynamics 365 Finance & Operations Supply Chain Management, Procurement & Sourcing, Inventory Management, Warehouse Management (WMS), Production Control, Product Information Management, Master Planning (MRP), Quality Management, Picking, Packing, Cycle Counting, and Release Strategies, Data Management Framework (DMF), Business Analysis, Power BI, Process Mapping (Visio/BPMN), REST APIs, SOAP APIs, and external system integrations, Agile methodology, Data migration and production deployments.

Bachelor's or Master's degree in Supply Chain, Business, Engineering, or a related field. Microsoft certifications such as MB-330 and MB-300 are preferred. Excellent communication and stakeholder management skills for global workshops and documentation. Strong analytical and problem-solving skills with a focus on out-of-the-box (OOTB) configurations to minimize customizations. Ability to lead global teams, mentor consultants, and drive operational excellence.

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