Servicenow Lead Developer

Job Title: ServiceNow Lead Developer
Location: Dallas, TX(100% Onsite)

ServiceNow SDK experience is mandatory

Job Summary:
As an Application Developer for the ServiceNow team, it is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level. The role shall be performed within a professional office environment. Goldman Sachs has health and safety polices that are available for all workers upon request.

Key Responsibilities:
Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation
Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
Leverage the ServiceNow SDK (NOW SDK) to design, build, and package scoped applications locally within Visual Studio Code Desktop, utilizing ServiceNow Fluent and modern command-line interface (CLI) tools
Utilize Now Assist for Creator generative AI capabilities to accelerate application development, automate playbook and flow generation, and streamline code creation
Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the purpose of certifying all applications for use after the upgrade completes
Design, develop, test, and deploy various Service Now product needs in banking environment within SDLC
Own and drive enhancements to improve reliability and performance of existing solutions
Analyzing risks, gaps in the existing environment/applications and resolve them
Drive enhancing scalability, performance, and monitoring strategies for the existing platform

There are no specific health risks associate with the role.
Collaborating with clients in requirement gathering and providing multiple logical solutions
Challenge existing solutions, processing and suggest different ways to solve problem or improve stability
Build/improve run books for quality documentation and auditing purpose
Effectively manage projects while maintaining a high level of attention to detail adaptable to change and able to work independently and as part of a team

SKILL / EXPERIENCE
8+ years of ServiceNow platform experience preferably in development and implementation
Hands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization, metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code).
Proficiency in ServiceNow Fluent for defining application metadata in code, alongside server-side JavaScript modules and third-party libraries.
Experience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize development efficiency, code generation, and workflow automation.
Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications
Good understanding of core platform features, flow designer, ACLs, server-side APIs and client-side APIs in ServiceNow
Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow
Hands on experience on development of custom scoped applications
Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools
Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration
Hands on experience on working with Rest API's
A fair understanding of MID Server Configuration, CMDB, discovery and asset management
Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow
Demonstrated success at delivery of assignments with tight deadline.
Ability to work independently, but strong team player with experience of working as part of a global team.
Self-starter mind set with the ability to share ideas, identify and drive opportunities.
Strong problem analysis skills to include the use of mathematical concepts to validate results
Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail
Clear and concise communication with superior written and verbal communication skills.
Manage and prioritize work effectively with minimal supervision
Must have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders.
Coordinate and solve complex technical data and transformation issues.
Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.
Answer "how to" technical and application configuration questions.
Develop, maintain, and execute reports to ensure system operation meets performance targets.
Create and maintain system design and operations documentation

QUALIFICATIONS
This position description is intended to describe the duties most frequently performed by an individual in this position.
It is not intended to be a complete list of assigned duties but to describe a position level.
The role shall be performed within a professional office environment.
Goldman Sachs has health and safety polices that are available for all workers upon request.
There are no specific health risks associate with the role.
Bachelor's Degree (or equivalent or higher) in Computer Science, Information Technology, Engineering, or a related field
Financial Service domain knowledge whilst, not a pre-requisite is desirable