Services Product Manager for IT Systems (Global)

Job Description Global Product Manager – IT Systems Services (Partner-Ready Portfolio) Vertiv | IT Systems Business Unit | Global Services Role Overview The Global Product Manager – IT Systems Services is responsible for defining, developing, and scaling Vertiv’s global services portfolio for IT Systems products, including single‑phase UPS, rack power distribution units (rPDUs), and enclosures. This role owns the service offering strategy from concept through global deployment, ensuring offerings are serviceable, scalable, commercially viable, and—critically—partner‑ready for routes to market that include distribution, eChannels, resellers, VARs, and other partner ecosystems. A core focus of this role is building a partner‑first services portfolio: creating standardized service packages that partners can easily position, quote, transact, and deliver (directly or via Vertiv), while maintaining global consistency and protecting customer experience. The role requires deep cross‑functional collaboration with IT Systems BU leadership, R&D, engineering, regional execution teams, Sales/Channel teams, digital commerce teams, and external partners. Key Responsibilities Service Portfolio Strategy & Development (IT Systems) Define and own the global roadmap for IT Systems services across the lifecycle—from project services (e.g., installation, commissioning, startup) to lifecycle services (e.g., maintenance plans, battery services, break/fix, advanced support, renewals). Translate customer needs (uptime, speed of deployment, simplified operations, compliance, reduced risk) into standardized global service offerings. Develop clear service definitions including scope, entitlements, deliverables, exclusions, SLAs, and service tiering. Ensure each offering is designed for the IT Systems business model, including high‑velocity, repeatable deployment and “channel‑friendly” packaging. Partner‑Ready Portfolio & Partner Strategy (Primary Emphasis) Build and maintain a Partner‑Ready Services Portfolio that aligns with distribution and eChannel motions, including: Packaged service SKUs and attach‑ready bundles (product + service) Partner‑friendly service options (e.g., “Install + Commission,” “Advanced Exchange,” “Next Business Day,” “Battery Replacement,” “Preventive Maintenance”) Standard commercial models (referral, resell, co‑deliver, partner‑deliver with Vertiv certification) Define partner strategy for services across routes‑to‑market: Which services should be partner‑sell / Vertiv‑deliver vs. partner‑sell / partner‑deliver vs. Vertiv‑direct Where to use authorized service partner models and certification requirements Create partner enablement frameworks that remove friction from selling and delivering services, including playbooks, quoting guidance, and standardized packaging. Establish governance and rhythm with partner stakeholders to drive: service attach, renewals, consistent customer experience, and reduced delivery variability. Global Deployment & Regional Enablement Coordinate with regional services and execution teams to deploy IT Systems offerings consistently and at scale. Develop and maintain standardized global service artifacts: Statements of Work (SOWs) and scope templates Standard Operating Procedures (SOPs) and delivery standards Service delivery playbooks, training content, partner toolkits, and certification paths Support regional adaptation where required (regulatory, labor models, logistics, partner footprint) while protecting global standardization. Cross‑Functional Collaboration (R&D, Engineering, External Partners) Partner with IT Systems BU product management, R&D, and engineering to drive design‑for‑serviceability and serviceability requirements into new products (e.g., modularity, diagnostics, replaceable components, documentation). Collaborate with digital teams to enable digital‑first service motions (registration, warranty activation, entitlement tracking, self‑service, remote support, eCommerce attach). Engage external partners (distribution, resellers, installers, service partners) to validate service packaging, delivery feasibility, and enablement readiness. Commercialization, Value Messaging & Pricing Define pricing frameworks that work in partner routes‑to‑market (list price guidance, discount structures, channel margin considerations, and attach incentives). Partner with Sales, Channel leadership, and Finance to establish margin targets, profitability guardrails, and price corridors by region. Build sales and partner‑facing value messaging and ROI narratives focused on: deployment speed, uptime assurance, risk reduction, and predictable cost of ownership. Lifecycle Performance Management & Continuous Improvement Track service adoption and health metrics across partner and direct motions: Attach rate by route‑to‑market (distribution/eChannel/direct) Partner activation and certification progress Delivery quality, customer satisfaction, and repeatability Renewal rates and installed base penetration Continuously refine offerings using field feedback, partner input, and execution data—improving standardization, profitability, and customer experience. Qualifications Bachelor’s degree in Engineering, Business, Operations, or related field (technical orientation preferred). 7–12+ years of experience in services product management, lifecycle services, channel/partner programs, or IT infrastructure services. Strong familiarity with IT Systems products and use cases in critical environments (e.g., single‑phase UPS, rack PDUs, enclosures, edge deployments, distributed IT). Demonstrated success building and scaling partner‑ready portfolios and working with distribution and reseller ecosystems. Proven ability to influence cross‑functionally in a global matrix environment (R&D, Engineering, Channel Sales, Regional Services, Digital, Operations). Strong commercial acumen: packaging, pricing, margin management, and partner enablement. #J-18808-Ljbffr