Software Engineer, AI & Product Systems

About the Role Build and operate production‑grade AI and product systems for a compliance‑focused SaaS platform, delivering multi‑tenant dashboards, AI scoring pipelines, voice agent integrations, and CRM‑connected workflows. The role focuses on reliable, scalable systems that automate compliance operations and directly impact revenue and client experience. Job Description Role The Software Engineer, AI & Product Systems will design, build, and operate production‑grade systems that power a Compliance Services Organization. You will deliver multi‑tenant dashboards, AI scoring pipelines, voice agent integrations, and CRM‑connected platforms used by clients and internal teams. Key Responsibilities Build and maintain production AI pipelines (call scoring via Claude, automated PDF scorecards, coaching email delivery integrated with Gong and Google Sheets). Develop multi‑tenant client and rep‑facing dashboards with real‑time Salesforce sync, RBAC, and embedded analytics using Next.js and Supabase. Architect and deliver a Lead Management Platform replacing Velocify, including skills‑based routing, SLA enforcement, Twilio dialer, and completeness scoring across a 25+ table schema. Integrate and maintain AI voice agent infrastructure (Vapi, Bland) with CRM handoff, conversation memory, and live escalation routing. Administer and extend Salesforce across Sales, Service, and Marketing Clouds (custom fields, validation rules, Flows, SOQL analytics). Design and maintain internal automation workflows via n8n, webhook‑driven pipelines, and API integrations. Maintain engineering discipline: write tests for edge cases, manage CI/CD with GitHub Actions and Vercel, enforce staging vs. production separation, and follow security best practices (RBAC, input sanitization, secret management). What You Will Build AI Scoring Pipelines: audio ingestion from Gong, scored by Claude, results written to Sheets, PDF scorecards, and coaching emails. Multi‑Tenant Dashboards: Next.js + Supabase platforms with real‑time Salesforce sync and RBAC. Lead Management Platform: Velocify replacement with Twilio dialer, routing, sequencing, and completeness scoring. AI Voice Agents: inbound agents via Vapi/Bland with backend logic, CRM handoff, and escalation routing. Sales Performance System: scorecards, intervention dashboards, morning briefs, and SOQL‑driven analytics. Internal Automation: n8n workflows and webhook/API pipelines to reduce manual work. Requirements Required: 3+ years professional software engineering experience shipping production applications. Daily experience with Node.js, Next.js (14+), and TypeScript. Database schema design and query skills with PostgreSQL or Supabase. Experience building resilient API integrations (REST, OAuth2, JWT, webhooks). At least one shipped production LLM feature using Claude or OpenAI (prompt design, streaming, token management, error handling). Real‑time systems experience (WebSockets, SSE, or Supabase Realtime). Testing and CI/CD discipline (GitHub Actions, Vercel, staging/prod workflows). Security awareness: RBAC, input sanitization, secret management, rate limiting, CORS. Active use of AI developer tools (Claude Code, Cursor) while being able to debug and explain code without AI. Nice‑to‑Have: Salesforce API integrations (jsforce, REST, bulk jobs). RAG pipeline design and embedding strategies. Prior B2B experience where shipped software impacted revenue. Competitive base salary: $80,000–$150,000 (depending on level and experience). Comprehensive health, dental, and vision insurance coverage. Access to modern engineering tools and AI‑assisted development workflows. Direct exposure to executive leadership and high‑ownership engineering environment. Career growth opportunities within a scaling AI‑driven compliance and SaaS organization. Location Must be US‑based; Naperville, IL onsite preferred. Experience Level Mid USD 80,000 - 150,000/year Employment Type Full‑time Dental insurance Access to modern engineering and AI tools Direct exposure to executive leadership #J-18808-Ljbffr