Specialist Expert

Roles/Responsibilities:

• Project Management:
  Qualified candidates will have the skill to lead projects that require directing the work of others with some latitude on actions or decisions. The candidate should be able to lead team efforts, at the direction of the local Client Services supervisor and/or other management.
• Documentation:
  This position participates in creating and maintaining documentation of processes and procedures for all areas this position is responsible for (i.e. software installs, profile transfers, PC replacements). This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
• System Security:
  It is the responsibility of all Client Services staff to be aware of DOT and DIT security policies, as well as the security issues directly affecting the systems and technology for which this position is responsible. This position is responsible for implementing and maintaining the requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, transferring or usage in a manner inconsistent with IT Security Policies and standards.

Mandatory Skills:

1. Skilled in different types of computer hardware, mobile devices, software, peripherals and components, networking protocols and communications. 7 YEARS
2. Installing and imaging new computers and loading of appropriate software for customers. 7 YEARS
3. Installing local and network printers and other peripherals. 7 YEARS
4. Migrating data and user profiles. 7 YEARS
5. Documenting process and procedures related to technical support activities. 7 YEARS
6. Demonstrates knowledge and a working experience with ServiceNow call tracking system. 7 YEARS

Desirable Skills: N/A