Store Supervisor

Join Our Team as a Store Supervisor at 3Sixty Duty Free!Location: Charlotte Douglas International Airport (CLT), NC 28208Looking for a new challenge in retail? 3Sixty Duty Free is looking for a Store Supervisor with a passion for luxury products and delivering outstanding customer experiences. Join our dynamic travel retail team and engage with customers from all over the world in an exciting, fast-paced environment!Responsibilities:Create and maintain an atmosphere geared toward achieving sales and productivity goals.Oversee, directing, and assigning all sales and support staff, providing guidance, training, training, direction, and motivation to achieve sales and operational goals.Ensure that the retail store team delivers consistent excellent customer service in accordance with company standards; coaching and correcting team members as to any work related conduct that falls short of the store’s customer service commitment.Accountability for store and staff performance against established business matrix and compliance with company policies and procedures.Primary onsite store contact in hearing, investigating, and resolving any customer concerns, issues, or problems and requests in an efficient and timely manner, reporting up to or engaging the GM as necessary.Create and maintain a cohesive and cooperative work environment reflective of 3Sixty culture and values through demonstrated leadership and modeling of these values, team building, motivation, coaching and guidance.Engage in employee performance management including conducting or contributing to reviews, evaluations, and assessment, as well as recommending, overseeing, and implementing coaching and performance improvement efforts.Review, assess, and recommend employees for advancement.Participate in recruiting, interviewing, onboarding, and training staff.Accountability for securing and protecting company assets and ensuring implementation of and compliance with company Asset Protection policies and procedures.Oversee and take primary accountability and responsibility for safety of operations, store employees and customers, serving as primary onsite leadership point of conduct as to workplace safety, injuries, or related compliance and reporting issues.Primary accountability and responsibility for opening and closing the store, securing all assets, and managing access to the store safePrimary accountability and responsibility to monitor and maintain flight schedules to ensure timely staff performance in the delivery of merchandise to customers.Qualifications:Minimum 3 years’ retail management/supervisory experienceDemonstrated skills and the exercise of independent judgment and commitment to excellence in positive employee relations, policy and compliance issues, customer service and conflict resolutionPrevious experience leading airport operations or airport retail concessions preferred, but not requiredProficiency with Microsoft Office Suite (intermediate Excel skills)Superior communication, leadership, and organizational skillsAbility to adapt to change and demonstrate flexibility with a professional attitude and good judgment/decision making skillsFrequently required to stand, walk, stoop, kneel, crouch or crawlMust be flexible to work irregular hours including weekends and holidays