System Operator IV - Assistant Operations Manager - Traffic Operations

System Operator IV - Assistant Operations ManagerWSP is currently initiating a search for full-time System Operator IV - Assistant Operations Manager at our Transportation Management Center!This role is based in Hawthorne, NY.Position SummaryThe Assistant Operations Manager runs the HVTMC operations floor day to day. This is the senior supervisor on the floor, leading the operators who monitor the network, coordinate incident response, and keep traffic moving across the Hudson Valley. The role reports directly to the Operations Manager and steps in as Operations Manager when that position is out, at the request of NYSDOT/Consultant project management. This is a key position with 24/7 on-call availability by phone.Key ResponsibilitiesLead and direct operators on all shifts: set priorities, assign coverage, and make the call during active incidents.Coordinate incident management with NYSDOT, State Police, local PD, fire, EMS, and 911 centers, from detection through clearance.Monitor floor activity in real time and step in on major incidents, closures, weather events, and bridge strikes.Run QA on operator output: incident logs, VMS messages, notifications, and shift passdowns. Correct issues and coach as needed.Train new operators and keep existing staff current on SOPs, systems, and protocols.Review and update floor procedures and protocols as conditions and systems change.Manage schedules, callouts, and overtime to keep the floor fully staffed.Review performance measures and data quality and flag trends to the Operations Manager.Support contract administration and transition activities under Tasks 1, 2, 7, and 10 (Attachment 13).Be able to perform any Operator-level function when needed.Minimum QualificationsBachelor's degree in a relevant field plus 1 year of qualifying experience, OR 5 years of full-time qualifying experienceValid driver's licenseTMC, traffic, or dispatch operations experience in military, transportation, fire, police, EMS, or 911Experience managing operations and supervising 15 or more staffExperience reviewing and updating procedures and protocolsStrong oral and written communication; proficient in MS Office, spreadsheets, and databasesProven ability to work professionally with clients and respond to problems 24/7Desired QualificationsData analytics, including systems and data evaluationStrong interpersonal and organizational skills and integrityStays steady under pressure and works well as a team with the clientWSP BenefitsWSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.Expected CompensationAll Locations: $80,000 - $100,000