Technical Account Manager

Job Title: Technical Account ManagerLocation: Remote USReports To: Head of SalesPOSITION DESCRIPTIONPrimordial Design Inc is looking for a Technical Account Manager to join the existing team. You willplay a pivotal role in driving our business growth by managing and expanding client relationships.This role involves shared responsibilities in nurturing and expanding existing accounts. You will beidentifying new growth opportunities, presenting new offerings of our innovative healthcaresoftware solutions, and ensuring customer satisfaction. Additionally, you will manage renewals andmaintain strong relationships with our current clients to ensure their ongoing success andsatisfaction. Your ability to understand client needs and deliver tailored solutions will be key to yoursuccess. This role requires healthcare IT systems knowledge experience, excellent communication skills, a proactive approach, and a passion for technology and healthcare.COMPANY DESCRIPTIONPrimordial Design is a leading provider of innovative healthcare software solutions. As a division ofConstellation Software, Primordial Design specializes in enhancing and extending radiologyinformation systems (RIS), electronic medical records (EMR), and dictation systems. Our cutting-edge workflow orchestration platform is designed to drive efficiency and accuracy in radiologyreporting. Primordial Design is committed to transforming the healthcare technology landscapethrough continuous innovation and excellence.Constellation Software acquires, manages, and builds software companies in a variety of verticalmarkets all over the world, enabling them to be clear leaders in their industries. Our companiesprovide mission-critical enterprise solutions for vertical industries across the entire industry valuechain. Constellation Software Inc. (www.csisoftware.com) is listed on the Toronto Stock Exchangewith a market cap of approximately $100B CAD. Constellation Software is a conglomerate ofvertical market software companies and has completed over 1200 acquisitions since our inceptionin 1995.KEY RESPONSIBILITIES• Drive revenue growth by managing/upselling existing book of accounts• Identify opportunities to grow business with existing customers• Provide demos and discuss pricing or quotes, and collaborating with partners or externalevents• Identify customer business needs and technology readiness to effectively qualifycustomers• Implement strategies to shrink sales cycle and contribute input on strategies to drive andclose prioritized opportunities• Collaborate with internal teams, including sales, marketing, support, product, etc...toidentify and analyze opportunities for increased retention and growth• Use CRM tools, such as Salesforce and others, to drive outreach, maintain clean data, andfacilitate an efficient buying process for our customers• Maintain accurate records about sales accounts, contacts, and opportunities in SalesforceMinimum Qualifications:• 5+ years professional experience in Radiology IT on the vendor or provider side• 2+ years of experience with a Radiology IT vendor in a customer-facing role• Bachelor's Degree• Experience with CRM software and basic MS Office and productivity tools• Strong communication, organizational, and problem-solving skills• Demonstrated ability to work and lead teams with proven and positive outcomesDesired Qualifications:Technical degree in Engineering, Computer Science, or Healthcare IT5+ years of experience in a customer-facing Healthcare IT vendor roleDemonstrated knowledge of HL7, FHIR, DICOM protocolsBenefits include Medical, Vison, Dental, 401(k) plans. Total Annual Salary compensation base + at plan variable commission up to $200,000.