Technical Support Analyst Bethlehem Pa Onsite

Title: Technical Support Analyst

Location: Bethlehem, PA | Onsite

Duration: 12+ Months

Shift: 1st Shift 8:00 AM Start

Position Overview

• Our direct client, a manufacturing company located in Bethlehem, PA, is seeking an experienced Technical Support Analyst to provide onsite technical support for a 12+ month contract engagement.
• The selected candidate will be responsible for maintaining, troubleshooting, repairing, and supporting computer systems, hardware, software, and peripherals while providing technical assistance to end users.
• This position requires onsite support during the first shift, with an 8:00 AM start time. Candidates must be based within the region and available for an in-person interview in Bethlehem, PA.

Key Responsibilities

• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
• Document, maintain, upgrade, and replace hardware and software systems.
• Support and maintain user account information, including user rights, security, and system groups.
• Identify, research, and resolve technical issues.
• Respond to telephone calls, emails, and in-person requests for technical support.
• Document, track, and monitor technical problems to ensure timely resolution.

Required Qualifications

• 4+ years of experience working in a PC Support environment.
• Detailed knowledge of:
• Microsoft Windows.
• Microsoft Office Suite.
• Internet and VPN.
• End-user PC support.
• Familiarity with personal computer hardware in a break/fix environment.
• Understanding of Local Area Networking (LAN) concepts.
• Strong customer service and communication skills.
• Self-starter with outstanding interpersonal skills.
• Ability to work independently and take ownership of processes.

Important Submission Requirements

• Candidates must be locally based or within reasonable commuting distance of Bethlehem, PA.
• Must be available for a mandatory one-hour onsite interview in Bethlehem, PA.
• Must be comfortable working 100% onsite during the first shift, starting at 8:00 AM.