Technical Support Analyst

We have a direct client, a manufacturing company located in Bethlehem, PA, with an open Technical Support Analyst contract position. This engagement will be for 12+ months and requires onsite (in-person) support for 1st shift (8:00 AM start).

Responsibilities:
Maintain, analyze, troubleshoot and repair computer systems, hardware and computer peripherals
Document, maintain, upgrade or replace hardware and software systems
Support and maintain user account information including rights, security and systems groups
Identify, research, and resolve technical issues
Respond to telephone calls, email and personal requests for technical support
Document, track and monitor the problem to ensure a timely resolution

Required:
4+ years' experience working in a PC Support environment
Detailed knowledge of MS Windows, MS Office Suite, Internet, VPN, and experience in End-User PC support
Familiar with personal computer hardware in a break/fix environment and local area networking concepts
Strong customer service skills
Self-starter, with outstanding interpersonal skills and the ability to work independently taking ownership of process