Technical Support Technician

• Monitor incoming tickets, project requests, and change orders.
• Plan and implement assigned projects following established processes and standards.
• Estimate project requirements including time, resources, and cost.
• Follow all change management procedures throughout project execution.

• Deploy and maintain structured cabling and network hardware.
• Work hands-on with vendors for installations and ensure quality of work.
• Troubleshoot cabling, network connections, and physical components during deployment.

• Collaborate with Network TPMs, engineers, and internal teams.
• Provide clear and timely updates to all stakeholders.
• Stay current with new technologies, hardware, and process updates.

• Maintain strict adherence to safety, security, and data center operational standards.
• Lift, rack, and move equipment weighing up to 40 lbs as required.

• 2+ years of cabling and networking experience.
• 1+ year of experience working in a data center environment (or similar hands-on hardware environment).
• Basic understanding of IT hardware, servers, and network components.
• Strong understanding of TCP/IP networking fundamentals.
• Ability to lift and rack equipment up to 40 lbs safely.
• Strong communication skills and ability to follow detailed work instructions.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).