Technologies Specialist

Job Summary:

The Client Technologies Specialist (Senior) is responsible for providing frontline customer support and desktop assistance within the Office of Information Technology. This role involves conducting new user workshops, managing equipment setup and inventory, and ensuring quality documentation and communication. The position requires onsite work with routine **** travel and adherence to strict security and procedural standards.

• Conduct and assist with weekly New User Workshops.
• Set up equipment including laptops, docking stations, and monitors.
• Maintain and update inventory logs for technology assets.
• Provide proactive desktop support to end users for common issues.
• Document all work thoroughly for future reference.
• Follow established quality standards and procedures.
• Collaborate effectively within a team environment.
• Communicate clearly and professionally in both written and spoken forms.
• Answer general use and environment questions accurately and promptly.
• Attend and participate in bi-weekly team and problem review meetings.
• Manage retirement and disposal of obsolete computer equipment.
• Complete additional SPEC I duties as assigned.

• Some college education.
• Entry-level experience in customer service or desktop support.
• Strong communication skills, both written and verbal.
• Ability to work effectively in a team environment.
• Experience with inventory control and equipment setup.
• Must meet State of Maine required credentials prior to start.
• Completion of eVerify within three days of contract start.
• Ability to pass Standard Package B background screening including Global ID, MVR, and CJIS fingerprinting.

• Previous experience working with the State of Maine.
• Familiarity with desktop computer support and customer service best practices.

• 100% onsite work required at Augusta, ME location.
• Routine travel within 5 miles of Augusta, ME.
• Candidates must reside within approximately one hour of Augusta, ME.
• Must complete Vehicle Use Agreement for use of State vehicles.
• Strict security protocols including photo verification for interviews.
• No sub-vendors allowed.

• Full-time position, 40 hours per week.
• Standard business hours with participation in bi-weekly meetings.
• Position start date: November 23, 2026.
• Position end date: June 30, 2027.