Truck Gate Customer Service Representative

Customer Service Representative (Truck Gate)Come be a part of our excellent team!Hyundai GLOVIS America Inc. offers a comprehensive benefits package including:High School Diploma PreferredMedical, Dental, and Vision Insurance100% Company Paid Employee Life Insurance & Short-Term Disability14 paid Company Holidays80 Hours of Vacation40+ Hours of Sick (Differing sick policy for CA, details provided in offer letter)401K w/ Generous MatchEligible Tuition ReimbursementEligible for Auto Allowance of $300 per MonthEligible for Wellness Reimbursement of up to $50.00 Per MonthEligible to Receive Referral BonusesTeam Wear Including Safety ShoesEligible for Discretionary Bonus AnnuallyYears of Service Awards, Employee Assistance Program, Frequent Employee Appreciation Events & More!!About Hyundai GLOVIS America Inc.GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.SummaryThe Customer Service Representative (Truck Gate) will coordinate all data entry and related processes for truck gate operations to ensure a safe, healthy, and accident-free work environment for all employees, carriers, and drivers.ResponsibilitiesProcess trucks as they arrive by recording the driver, truck number, and arrival date/timeProcess trucks as they depart by entering load sheet info into iVELES and scanning bay tags to match with load sheet Upload and confirm completeAllow driver to proceed offsiteInspect the truck gate and truck load lanes each hour to ensure cleanliness Report any spills or trash to the driver or carrier officeLog inspection results in logbookUpdate truck data on computer as neededOther duties as assignedEducation & ExperienceHS Diploma/G.E.D. Required1 - 2 years of direct experience RequiredSkillsAbility to work effectively in group/team settings RequiredAbility to respond to IT problems and Customer queries RequiredInterpersonal and communication skills RequiredKnowledge of MS Office applications to include Excel experience RequiredWorking and Environmental ConditionsThis position works in a plant manufacturing/warehouse setting at West Point, GAExposure to loud noises from vehicles and heavy machineryExposure to indoor and outdoor weather conditionsExposure to chemicals/fumesThe information contained herein is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of skills and abilities required to do the job. Glovis America, Inc. reserves the right to alter and change this job description at any time without notice based on business needs.