Turndown Attendant

Turndown AttendantThe Turndown Attendant prepares guest rooms for evening use by completing scheduled service, refreshing the room, and arranging amenities according to hotel standards. The role provides discreet, courteous service while respecting guest privacy and personal belongings.Service assigned guest rooms during the evening turn-down period according to hotel procedures.Prepare beds for the night and arrange bed linen neatly.Refresh the room by tidying, emptying wastebaskets, and straightening furnishings and guest items without disturbing personal belongings.Clean and replenish bathrooms, towels, toiletries, and other approved amenities as needed.Draw curtains, adjust lighting, and set the room's evening presentation according to hotel standards.Deliver requested items, amenities, or messages to guest rooms promptly.Report maintenance issues, lost property, damage, safety concerns, and unusual room conditions to a supervisor.Record completed rooms and communicate service issues or guest requests to the housekeeping leadership team.Use cleaning products and equipment safely and keep the housekeeping trolley and work area clean and organized.Respect guest privacy, follow room-entry procedures, and protect confidential information.Follow hotel policies, service standards, and health and safety requirements.Adhere to all housekeeping policies, procedures, and brand standardsMeet productivity and quality expectations for guest experienceCommunicate effectively with supervisors and team members regarding needsBe able to use an electronic device where the task assignment will be loaded and enter maintenance tickets.Effectively use of the communication systems provided by the hotel following the communication etiquette policy.QualificationsPrevious housekeeping experience required. Prior experience in a luxury or full-service hotel preferredStrong attention to detail and a courteous, service-focused approach.Ability to work independently, manage assigned rooms, and complete tasks within scheduled time.Good communication skills and the ability to follow instructions.Flexibility to work evening shifts, weekends, and holidays as required.Ability to stand, walk, bend, and move housekeeping supplies during a shift, with or without reasonable accommodation.Ability to work independently and as part of a teamEffective communication skills; bilingual ability preferredAbout Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.About Friedkin Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training