Vice President, Customer Onboarding & Professional Services

Vice President, Customer Onboarding & Professional Services About the Company Innovative energy intelligence company specializing in clean energy solutions and appliance energy disaggregation IndustryConsumer Goods TypePrivately Held Founded2011 Employees51-200 Funding$101-$200 million Categories Information Technology & ServicesTechnologyEnergyEnergy AnalysisArtificial IntelligenceComputer ScienceElectric LightingManufacturingLightingElectricalAnalyticsClean EnergyEnergy Efficiency Specialties smart meter data analyticsenergy managementenergy efficiencydemand responseconsumer softwareutility customer engagement portalaiand artificial intelligence About the Role The Company is seeking a Vice President for Customer Onboarding and Professional Services to lead its global consulting organization. The successful candidate will be responsible for the full services lifecycle, from contracting and onboarding to implementation and ongoing professional services. This role requires a seasoned leader with a strong background in professional services, consulting, or enterprise software delivery, and a proven track record of leading the transformation and scaling of a professional services or implementation organization. The VP will be at the forefront of the company's mission to deliver complex, high-impact programs for enterprise customers, particularly in the utility industry. They will be expected to set the vision and strategy for the services organization, scale and productize delivery, and champion AI and automation to increase speed, consistency, and scale. The ideal candidate will have at least 15 years' of experience, including significant experience leading multi-level organizations, and a background that includes time at a leading global systems integrator or management consulting firm. Deep expertise in enterprise software implementation methodologies, delivery governance, and quality frameworks is essential. The role demands a leader with strong executive presence, exceptional communication, and leadership skills, who can build trusted relationships with C-level customers and internal stakeholders. A Bachelor's degree in a related field is required, with a preference for candidates holding an MBA or equivalent advanced degree. Experience in the utility industry and with clients across multiple geographies is a strong advantage, as is a background in applying AI and automation to scale services delivery. Hiring Manager TitleChief Operating Officer Functions Operations