Vice President Operations

Vice President, OperationsLocation: New York, NY (In-office)About Lauren B JewelryLauren B Jewelry is one of the country's leading independent luxury jewelry brands, specializing in custom engagement rings and fine jewelry. As a founder-led business, we combine craftsmanship, technology, and a highly personalized client experience while continuing to expand into new initiatives, product categories, and markets.We're looking for an experienced operational leader to partner directly with executive leadership and help build the next chapter of Lauren B Jewelry.About the RoleThis is a senior leadership position for someone who enjoys building systems, creating accountability, and turning ideas into execution.You will work closely with executive leadership to drive cross-functional execution throughout the company while improving the systems and processes that support our continued growth.This is a hands-on leadership role. The ideal candidate enjoys solving complex problems, driving projects across multiple departments, and creating structure within a fast-moving entrepreneurial business.You will not simply manage existing processes—you will help improve how the company operates.Key ResponsibilitiesCompany-Wide OperationsDrive execution across major company initiativesEnsure projects move forward on time and to a high standardCreate accountability across departments and outside vendorsIdentify and remove operational bottlenecksContinuously improve internal processes and workflowsTechnology & SystemsPartner with internal teams and outside developers on CRM (LB.NET), website, e-commerce, and digital initiativesOversee implementation of new functionality and operational improvementsCoordinate cross-functional technology projectsHelp drive adoption of new systems and workflows throughout the organizationOperational LeadershipWork closely with department heads to improve communication, accountability, and executionEstablish effective reporting structures and operating rhythms across departmentsDevelop scalable systems and procedures as the company growsSupport onboarding, operational policies, and internal process improvementsCross-Functional Project LeadershipLead and coordinate initiatives spanning multiple areas of the business, including:OperationsTechnologyWebsite & E-commerceInventoryProductionCustomer ExperienceEnsure initiatives remain aligned with company priorities and move successfully from concept through execution.What Success Looks LikeWithin your first year, you will:Become a trusted operational partner to executive leadership and department headsEnsure major company initiatives consistently move from concept to completionImprove communication, reporting, and accountability across departmentsReduce the amount of day-to-day operational coordination required from senior leadershipBuild scalable operating systems that support the company's continued growthWho We're Looking ForWe're looking for someone who naturally takes ownership and enjoys making organizations run better.The ideal candidate has:8+ years of operational leadership experienceProfessional experience within the fine jewelry industryExperience working within a founder-led or entrepreneurial businessExperience leading projects across multiple departmentsStrong organizational and project management skillsExcellent written and verbal communicationComfort working in an environment where priorities evolve and multiple initiatives run simultaneouslyPreferred ExperienceExperience across several of the following areas:Jewelry operationsInventory managementProductionCustom jewelryE-commerceCRM / ERP systemsRetail operationsVendor managementSales operationsProcess improvementPersonal CharacteristicsWe're looking for someone who:Naturally creates organization out of complexityTakes ownership without waiting to be askedIs highly accountable and follows throughBuilds strong relationships across departmentsCan respectfully challenge ideas while remaining collaborativeEnjoys continuous improvement and finding better ways to operateIs equally comfortable thinking strategically and getting into the details when necessaryGrowth OpportunityThis is an opportunity to become a key member of the executive leadership team and help shape the future of Lauren B Jewelry.Compensation & BenefitsCompetitive salary based on experiencePerformance-based bonusBenefits packageLong-term leadership and growth opportunity