Warehouse Operator

Job description

Position Summary

CTS Global Supply Chain Solutions is seeking a Warehouse Operator. Responsible for warehouse operations, staffing, productivity, inventory, and safety performance. This role supports warehouse receiving, inventory control, order fulfillment, shipping, safety, productivity, and customer service.

This management position leads daily execution, develops employees, manages resources and service levels, resolves escalations, and delivers measurable operational and financial results.

Key Responsibilities

• Perform daily warehouse operations, including receiving, inventory control, order fulfillment, shipping, safety, productivity, and customer service, ensuring accurate and timely results.
• Coordinate daily warehouse workload, priorities, resources, and operational activities to meet customer and company requirements.
• Handle inbound appointments, receiving, unloading, counting, inspection, labeling, staging, and put-away.
• Safely operate forklifts and other authorized warehouse equipment to load, unload, move, stack, and organize materials and inventory.
• Maintain accurate inventory records, storage locations, cycle counts, reconciliations, adjustments, damage reports, and discrepancy resolution.
• Process customer orders, including picking, packing, labeling, palletizing, value-added services, staging, and outbound loading.
• Assist with preparing customer quotations, obtaining transportation and warehouse service rates, and coordinating pricing information with the appropriate departments.
• Support billing and invoicing activities, including verifying service charges, preparing billing information, reviewing supporting documents, and coordinating with Accounting to ensure accurate and timely processing.
• Perform general office and administrative duties as needed, including data entry, document preparation, filing, recordkeeping, email correspondence, and customer communication.
• Update warehouse management systems (WMS), CargoWise, and other company systems to maintain accurate shipment, inventory, and transaction records.
• Monitor operational accuracy, service quality, productivity, and recurring issues; report discrepancies and assist with corrective actions.
• Maintain compliance with company safety, security, inventory control, quality, equipment, documentation, and applicable OSHA requirements.
• Coordinate with warehouse personnel, operations teams, customers, vendors, and other departments to resolve operational issues and support daily business activities.
• Assist with warehouse process improvements, inventory reporting, operational documentation, and other assigned duties.

Qualifications & Requirements

• High school diploma or equivalent required; additional education or training in logistics, supply chain management, or a related field is preferred.
• 3+ years of relevant experience in warehouse operations, logistics, freight forwarding, distribution, or fulfillment.
• Must have forklift operating experience and a valid forklift operator certification or documented training qualification, and must successfully complete company-required forklift evaluation and authorization before operating equipment.
• Must be able to safely and independently operate forklifts, including loading, unloading, stacking, moving, and storing warehouse materials.
• Working knowledge of receiving, inventory control, order fulfillment, shipping, warehouse safety, and service quality.
• Familiarity with warehouse management systems (WMS), CargoWise, barcode scanners, Microsoft 365, and inventory reporting platforms; willingness to learn company-specific systems.
• Basic understanding of freight or warehouse service quotations, billing procedures, invoice preparation, and shipping documentation is preferred.
• ·       Ability to perform general administrative tasks, maintain accurate records, and assist with office operations as needed.
• Strong attention to detail, organizational skills, problem-solving abilities, professional communication, and ability to meet deadlines.
• Ability to coordinate effectively with customers, vendors, warehouse personnel, and internal departments.
• Knowledge of applicable OSHA requirements, warehouse safety, security, hazardous-material handling, and quality procedures.

Required Skills

• Forklift operation, material handling, loading, unloading, stacking, and warehouse equipment safety.
• Warehouse receiving, put-away, inventory control, picking, packing, shipping, and dock operations.
• Warehouse documentation, system transactions, scanning, labeling, and inventory record accuracy.
• Inventory reconciliation, discrepancy resolution, damage handling, and exception management.
• Basic quotation preparation, billing support, invoice verification, and administrative recordkeeping.
• Microsoft Office applications, including Excel, Word, and Outlook.
• General office administration, data entry, filing, and customer correspondence.
• Safety, security, housekeeping, equipment handling, quality, and SOP compliance.
• Time management, teamwork, customer service, problem-solving, communication, and follow-through.