Years of Experience: 15 years of experience, or 12 years with a Master’s degree Education Requirements:Bachelor’s degree in computer science, Information Systems, Engineering, or related field Program Description: The program provides end to end IT Infrastructure support services, including Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering with responsibility for incident resolution, service requests, monitoring, lifecycle supp