Our client is hiring a Helpdesk technician to work a M-F 2p-11p shift. The daily responsibilities include logging, tracking and resolving an average of 30 to 40 customer interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced troubleshooting skills, handling, diagnosing, and resolving end‑user calls in a single point of contact help desk environment, and providing assistance to other members of the team.