Your job is to help people. When someone at H&V has an IT problem — they can’t log in, their laptop is acting up, they need access to something — you’re the person they reach out to. How you handle that interaction matters. You listen, you communicate clearly, you follow through, and you don’t disappear on them. When you do this well, people trust IT. When you don’t, they stop calling and start working around us.
For many employees, you’ll be the only direct interaction they have with IT. Th