Role :- L2 Desk side support Location :- Pineville, LA 71360 Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers Use diagnostic tools to troubleshoot problems associated with network Connectivity, and workstation hardware/software Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software Installing Printer drivers, IP Printing/Cloud Printing OneDrive Setup and migrations w/ OneNot