Job Description: Collaborate, produce, consult, and advise to enable teams to make data driven decisions that inform contact center strategy Grasp the nature of the problem/need and determine an analytical approach Apply basic descriptive statistics and advanced statistical techniques Apply knowledge of diverse programming skills (SQL, Python, ETL/ELT, Java, etc.) Apply knowledge of platforms (e.g. datastage, Control M, Jupyter Notebooks, Snowflake, DBT (data build tool), etc.) Apply kno