Account Manager (ENT/Strategic) (Remote) (Austin, Texas)

Account Manager (Enterprise/Strategic)KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.The Account Manager (Enterprise/Strategic) position is responsible for managing assigned customer accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4's additional products and services to businesses (organizations with 1501+ employees), with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the Customer Success Manager to ensure increased ARR and more product suite adoption by our customers.Responsibilities:Promote and sell KnowBe4's range of products and servicesBuild and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accountsIdentify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunitiesArticulate the value proposition of KnowBe4's full suite of products and help the customer understand how it will improve their business's security awareness training (and security overall)Achieve or exceed monthly quotas and/or targetsBe well versed in KnowBe4's product offerings and promote the products and services at trade shows as requestedFollow up on marketing leads to generate sales opportunities and pipelineAct strategically in offering or negotiating discounted pricing, in line with established policies and proceduresMaintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration PolicySupport in the renewal process where there is an opportunity to grow the accountWork with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the Knowbe4 Product SuiteMinimum Qualifications:Bachelor's Degree strongly preferred (exceptions may be made for military experience). Degree in any field acceptable, but a plus if Cybersecurity, Computer Science, IT, Business, Marketing.Proven track record selling to EVP and C-level (CISOs and Security Teams a plus)5+ years SaaS sales experience (Cybersecurity preferred but not required)Experience selling deals $500K+ in the Enterprise segmentExperience selling multi-year dealsInternational: English and local language proficiency required.Has demonstrated expertise in value-based selling methodologies with enterprise accountsExecutive-level presentation and communication skillsExperience with strategic account planning and management showing measurable account growthExperience managing and progressing opportunities involving multiple stakeholdersHas a track record of managing and closing complex, multi-year deals with multiple stakeholdersExperience creating and communicating compelling business casesExperience with consultative selling approach and value selling methodologyExperience handling technical objectionsSkilled in running discovery conversations and managing tailored product demonstrationsTechnical aptitude with experience using sales toolsExperience with CRM systems (preferably Salesforce)Experienced with pipeline management & accurate forecastingFamiliarity with standard concepts, practices and procedures within the IT Security FieldExperience with Salesforce and GmailNetwork or Security Plus preferredProven track record of grit and resilience in challenging situations, with high performance under pressureCollegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spiritHistory of setting and achieving ambitious personal or professional goalsTrack record of leadership in team settingsDemonstrated interest in cybersecurity salesQuick learner with strong listening skillsStrong written and verbal communication skills, with previous presentation experienceExcellent phone presence and professional demeanorTime management and organizational skillsAbility to handle rejection and maintain persistenceStats driven business professionalMotivated, energetic self-starterStrong collaborative and teamwork skillsMust be able to work with minimum supervisionMust have a general understanding of:Human Risk Management & challenges faced by IT / InfoSec Teams / Compliance & Board MembersBasic network and email security conceptsSIEM/SOAR platformsZero Trust ArchitectureCloud security architecturePhishing attack vectorsIdentity & Access ManagementSecurity orchestration and automationGeneral understanding of Security Technology Stack:Enterprise IAM solutions (Okta, Ping, Azure AD)SIEM platforms (Splunk, QRadar, LogRhythm)EDR platforms (CrowdStrike, Carbon Black, SentinelOne)Cloud security (AWS Security Hub, Azure Security Center)Email security solutionsGRC platformsGenuine curiosity and strong desire to learn about cybersecurity and technical conceptsBasic computer literacy and comfort with business applicationsAbility to quickly grasp and explain basic technical conceptsAbility to translate complex topics into simple termsInterest in keeping up with current technology and cybersecurity trendsProven track record of grit and resilience in challenging situations, with high performance under pressureCollegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spiritHistory of setting and achieving ambitious personal or professional goalsTrack record of leadership in team settingsOur Fantastic BenefitsWe offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.Note: An applicant assessment and background check may be part of your hiring procedure.Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.No recruitment agencies, please.