Account Manager

Our client, a Serviced Apartment Specialist, is looking for a Serviced Apartment Global Account Manager.The position will be responsible for providing sales support as well as being the single point of contact for EMEA (Europe, Middle East & Africa) guests.Key Responsibilities:Managing arrival and departures information for guests travelling to/from EMEA for this specific account, coordinating housekeeping schedules to ensure apartments are cleaned and inspected for arrivals.Responding to guest service concerns and resolving issues directly with partners and properties and keeping up to date records of reservations and other pertinent information necessary.Responsible for maintaining information accurately across all departments and systems.Works with partner providers to source and lease apartments for clients.Utilise brand standards to present available apartments to Corporate Clients.Provide excellent customer service to clients.Single point of contact for EMEA guests associated to one of the largest accounts.Log, track, and resolve guest service concerns with properties and providers directly.Communicate with guests daily to answer questions and offer support while they are in or travelling to/from EMEA.Assist Global Sales Team with incoming telephone calls, emails and online questions and enquiries.Responsible for preparing reservation paperwork.Maintains knowledge of all apartment locations, types, rates and amenities in all markets.Assist in the sales process to promote revenue by booking reservations, increasing rates and increasing occupancy.Performs administrative and sales support duties as required by Global Solutions Team.The ideal candidate will have:Bachelor’s degree in Hospitality, Business, or related field.Over 4 year’s Supply Chain or sales support experience in the Corporate Housing, Serviced Apartments, Hospitality, Apartment management and/or the real estate industry is preferred.Ability to read, write, speak, and understand the English language fluently to communicate with management, clientele, and co-workers.An additional language would be a benefit.Proficient in all Microsoft applications including: Excel/Word/MS Outlook.Flexibility to work evenings and weekends as dictated by business and operational demands