Administrative Assistant

Job DescriptionWe seek an organized and detail-oriented Administrative Assistant to provide day-to-day administrative and operational support to the Customer Operations Manager. This position supports payment-services processes and requires someone comfortable working with sensitive customer and financial information in a fast-paced, process-driven environment.Key responsibilities include:Manage leadership calendars in Microsoft Outlook, coordinate schedules, and arrange meetings.Monitor a shared inbox, route inquiries to the appropriate teams, and respond to routine requests.Prepare and send standardized communications to external partners, including mobile home parks.Support paperless billing operations by processing returned bills and related correspondence.Receive, sort, and route incoming mail associated with credit and payment services, including sensitive documentation such as bankruptcy notices.Assist with the handling, tracking, and processing of a high volume of physical checks in accordance with established payment-services procedures.Support check-processing workflows through documentation, reconciliation support, recordkeeping, and internal coordination.Develop and maintain standard operating procedures (SOPs) that clearly document payment- and mail-handling processes.Maintain accurate records while following internal controls, compliance requirements, and applicable utility policies.Provide additional administrative, document-management, and process support as needed.Qualifications1–3 years of administrative or office-support experience.Previous experience within a utility, finance, or payment-services environment is preferred.Experience managing leadership calendars using Microsoft Outlook.Strong organizational and time-management skills.Ability to manage multiple responsibilities and prioritize effectively.Strong attention to detail, particularly when handling financial documents and sensitive information.Ability to work effectively in a structured, process-driven environment.Pay:$22hr - $24hr