Administrative Specialist

Job PostingGutter Guards Direct has been helping homeowners solve gutter and water problems since 1996. We utilize a consultative, problem solving approach by offering a number of complimentary products and services.Are you organized and can land planes with the skill of an air traffic controller? Gutter Guards Direct has been helping homeowners and businesses solve gutter and water problems since 1996. Based in Dayton, Ohio, we install gutter guards and gutters to a reasonably large geography. The Call Center Specialist will be responsible for making and receiving phone calls (speed to lead), scheduling appointments (free estimates and job scheduling). As the first impression for most of our customers, it is important that the Call Center Specialist remains upbeat, professional and provides efficient, helpful telephone support and appointment scheduling. The following are responsibilities included in this position:Use our CRM (Customer Relationship Management) and VOIP phone system to initiate contact with potential customers, (leads provided) qualify and schedule appointments for Sales ConsultantsBe well spoken and possess strong writing skillsAnswer inbound calls in a timely, friendly and knowledgeable mannerEvaluate and handle calls that come in from customers/potential customersRoute calls to other team members when neededMake relevant notes from customer interactionsBoost customer satisfaction by offering an excellent experience over the phoneOther duties as assignedRequirements:Must be outgoing and have strong organizational and communication skillsTechnologically proficient and comfortable using email, texting and web; MS Office (Word, Excel), and/or Google DocsExperience with CRM (Customer Relationship Management) is a plusProficient using online technology (computers, CRM, phone systems, accessing web sites, etc.)Ability to think on your feet, prioritize and handle customer inquiries via telephone, text, messaging, etc.Customer service experience is a plusAbility to understand and learn processes quicklyBenefits:Company laptop, work number, and email address providedCoverage 8am-6pm (Job Share/Part Time Possibilities)Advancement opportunitiesEqual Opportunity Employer