Associate Account Manager

Associate Account ManagerAt Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.As an Associate Account Manager with Allergan Aesthetics, you will develop a solid foundation of system, product, and sales enablement knowledge. This role is an entry point within our team vertical, supplying the foundation of knowledge to transition into Regional Account Management and Inventory Management teams. You will develop valuable analytical and problem-solving skills, SME-level system navigation, and an understanding of Customer Operations within the Medical Device industry. We are looking for someone who thrives helping others and takes pride in being a trusted expert that builds strong relationships with sales and customers. The Associate Account Manager is passionate about sales enablement through a customer service and operational lens and thrives in a fast past environment where quick decisions and deep product and system knowledge is the key to success.Responsibilities include:Support our Regional Account Management and Field Sales teams by working out of a shared regional email box and answering/directing phone callsOwn the relationship between sales and all internal departments to coordinate issue resolution (Accounts Receivable, Compliance, Credentialling, etc.)Be an advisor on basic product knowledge (portfolio, labeling, competitors, applications) and product/brand specific policies (returns, inventory management, etc)Transactional support including but not limited to: orders, AR support, research, follow up, general field sales rep supportQualifications include:Strong oral and written communication skillsAbility to multi-taskExceptional relationship-building skills both internally and externallyExperience working with Microsoft Office Suite, SAP, CRM/ERP systems, and end to end customer operations processesWorks well in a metrics-driven environmentAt least 3 years' experience in a client-facing role with a similar functionPreferred Qualifications include:1-2 years of medical device, pharmaceutical, healthcare, or relevant industry experienceFlexible availability to cover calls over multiple time zones within the USBilingual SpanishThe compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.This job is eligible to participate in our short-term incentive programs.Pay Range: $ 23.8 - 43 USDAbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.htmlUS & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.htmlRecruitment Fraud AlertAbbVie will never request sensitive personal information (such as bank account details, social security numbers, or payment of any kind) during the recruitment process.If you suspect you have received a fraudulent offer or communication claiming to be from AbbVie, please do not respond, open any attachments, or click on any hyperlinks.If you have any questions or concerns regarding the authenticity of a communication alleged to have been made by or on behalf of AbbVie, please contact us immediately.Protect yourself by verifying job offers and communications. Your safety is important to us.Role is primarily site- or office-based but can occasionally be performed remotely. Employees who are site/office-based and can occasionally perform their role virtually work both in the office and remotely*, following the policies and regulations in place at their location. US Employees must be in the office on Tuesday, Wednesday, and Thursday with flexibility to work remotely on Mondays and Fridays. Three days in the office is the minimum; some individuals or teams may require more in-office days due to meetings, business/project needs or their role.