Business Analyst - Hybrid

Genesis10 is currently seeking a Business Continuity & Incident Management Consultant- Hybrid for a contract opportunity with a Regional Financial Institution located in Columbus, OH. This role requires 4 days per week onsite.

Compensation: $50.00 - $58.00 per hour, W2, based on qualifications

Position Overview:
The primary focus is to turn processes that rely on institutional knowledge into documented, repeatable, measurable and sustainable operating practices.
The consultant will shadow the team during active incidents, improve playbooks and tools, and provide additional support when incidents occur simultaneously. This is a business process and operational support role, not a technical subject matter expert position.
Occasional after-hours support may be required. The internal team expects to cover most after-hours and weekend incidents, but the consultant may be asked to assist when circumstances require it.
Key Responsibilities:

• Review and strengthen continuity and resiliency processes, critical procedures, stakeholder rosters, escalation paths and backup coverage.
• Identify documentation and coverage gaps, reduce reliance on individual knowledge, and support readiness exercises or tabletop scenarios.

• Document the Commercial incident management and communication process, including workflows, handoffs, dependencies, roles, responsibilities and decision points.
• Translate current practices into clear procedures, checklists and job aids while identifying ways to simplify, standardize and scale the process.

• Develop and maintain incident response playbooks, bridge-call documentation templates, timelines, tracking tools, communication templates, stakeholder and distribution lists, Q&A libraries, escalation and decision trees, checklists, job aids, and business continuity materials.
• Create scenario-specific playbooks for common or high-impact events, including concurrent incidents and after-hours events.

• Support incident bridge calls, particularly when multiple incidents occur simultaneously. Ask effective questions to clarify the situation and identify operational or communication support needs.
• Capture incident timelines, confirmed business impacts, decisions, open questions and next-update commitments.
• Maintain accurate documentation, stakeholder lists and update schedules, and flag items requiring decisions or escalation.

• Support or facilitate brief after-action reviews, documenting successes, breakdowns and lessons learned.
• Maintain an improvement backlog, update playbooks and procedures, and track improvements through completion.

• Organize continuity and incident materials in an accessible repository.
• Test whether backup resources can follow the documentation without relying on institutional knowledge.
• Help train backup resources and develop sustainable handoff materials before the engagement ends.

• Establish consistent tracking of incident volume, duration, concurrent events, after-hours and weekend activity, and support hours.
• Track time to Commercial notification and first stakeholder communication, communication volume, recurring incident themes, and process or readiness gaps.

• 5+ years of experience in one or more of the following:
  • Business Continuity
  • Operational Resiliency
  • Incident Management
  • Crisis Management
  • Risk Operations
  • Process Improvement
  • Program Management
• Experience supporting operational or business incident response activities.
• Strong process documentation and workflow development experience.
• Experience creating SOPs, playbooks, templates, and operational procedures.
• Excellent written and verbal communication skills.
• Ability to facilitate meetings and gather information during fast-paced incidents.
• Strong organizational skills and attention to detail.

• Experience within financial services, banking, insurance, healthcare, or other highly regulated industries.
• Experience conducting tabletop exercises and business continuity reviews.
• Familiarity with ITIL Incident Management concepts.
• Experience using tools such as:
  • ServiceNow
  • SharePoint
  • Confluence
  • Visio
  • Microsoft Teams
  • Smartsheet

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.